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      /  OPERATIONS MANAGER

      /  AD OPERATIONS COORDINATOR

      /  SENIOR PRODUCER

 

OPERATIONS MANAGER

Description

As the first face to greet guests, clients, building tenants, and personnel, the Manager of Operations is a highly visible and integral part of the Tilt team. This position is responsible for the day-to-day running of Tilt’s headquarters in historic Shockoe Slip as well as various administrative duties and projects as assigned by the leadership team. In this role, we are seeking someone who brings an ability for big picture thinking, a desire to enhance company culture, and problem-solving skills to the table each day as Tilt continues to grow in size and scope. Excellent interpersonal skills in all communications with guests, our vendors, staff, and the executive team are a must. An ability to troubleshoot and develop solutions while utilizing strong personal and professional judgment will be key.

Duties & Responsibilities

I. BUILDING/FACILITIES MANAGEMENT

  • Manage all building-related systems with a great team of vendor partners (plumbing, HVAC, keyless entry system, etc.) and troubleshoot as necessary. This includes requests from our tenants.
  • Maintain list of building vendors/contractors for repairs & upgrades and schedule as necessary.
  • Set effective timetables for all building-related tasks and projects; serve as point of contact for vendors throughout the process.
  • Proactively identify and develop plans for enhancements/improvements that will make for a great experience.
  • Create and maintain a spreadsheet of basic daily/weekly building walk-through points of interest/maintenance.
  • Meet with contractors, solicit quotes for work, evaluate and present to leadership for approval.
  • Create and maintain a checklist of daily/weekly office equipment for repair/maintenance checks.
  • Manage building’s keycard system (tenants & employees) from creation of new keys, tracking current users, suspension of old keys, etc.
  • Serve as signatory for building’s deliveries; distribute as necessary and/or notify tenants of receipt.
  • Monitor quantities of supplies used by the whole building and replenish when necessary.
  • Ensure the alley behind the building is neat and coordinate dumpster pickups for Tilt and surrounding businesses.
  • Develop & implement plans for workplace safety measures.
  • Serve as a liaison for Tilt and the Scott’s Addition Boulevard Association, keeping leadership updated on current happenings and advising on our involvement in certain areas.
  • Partner with leadership to forecast future building projects.

II. OFFICE ADMINISTRATION

  • Open the office building each day to ensure lights are on and doors are open, prepare the kitchen area for the day, check restrooms for any service issues.
  • Maintain office stock of snacks, bottled water, and other beverages.
  • Respond to calls to Tilt’s direct number and traffic to the appropriate person.
  • Screen visitors at the door and confirm appointments.
  • Escort guests to offices/meeting rooms; provide drink and snack options when necessary.
  • Order office supplies.
  • Schedule annual trade show(s) travel.
  • Assist the CEO with professional association event planning as needed.
  • Handle expenses for leadership.
  • Create and distribute weekly update email with input from all departments.

III. EVENTS & CULTURE

  • Create a welcoming, professional, creative environment for all Tilt guests, clients, and staff.
  • Schedule team-focused events such as: Quarterly Staff Meetings, Ladies of Tilt, Richmond International Film Festival, etc.
  • Seek out community projects that align with Tilt’s core mission & values.
  • Maintain excellent relationships with clients, vendors, tenants, and neighbors.

Requirements

Three to five years of applicable administrative experience is required. Operations experience strongly preferred.

Competencies & Skills Needed

Strong communication and organizational skills, self-starter, ability to handle multiple tasks, adaptability as initiatives and priorities shift, problem solver, proven record of time management as well as attention to detail, keeping cool under pressure, having a positive attitude, being a relationship builder and culture champion.

 

AD OPERATIONS COORDINATOR

Description

The Ad Operations Coordinator is responsible for the implementation and management of advertising campaigns on Walmart’s in-store digital TV network, reaching 140 million shoppers each week.

This is a data entry and analytical role for a detail-oriented individual with the capacity and desire to succeed in a high-paced environment. This role is responsible for the tactical day-to-day management of programming advertising campaigns. Additionally, you’ll troubleshoot and resolve network or advertiser issues, requiring you to handle clients and internal teams with grace and confidence while working closely with the Content Strategist & Ad Ops Manager and another Ad Operations Coordinator. Patient, adaptable and dedicated, this role also requires great time-management skills and the ability to multitask.

Responsibilities

  • Advertising Campaign Entry & Programming:
    • Responsible for accurate campaign data entry (e.g., air dates, frequency, target store groups, etc.)
    • Effectively manage day-to-day workload and prioritize requests appropriately
  • Communication:
    • Work with all departments to coordinate gathering campaign details and reconcile any discrepancies
    • Confirm with team once campaign has been programmed/scheduled
    • Act as first responder on campaign issues to troubleshoot and escalate when necessary
  • Reporting:
    • Provide weekly updates on screen utilization; Include insights and observations
  • Ability to work periodic nights/weekends

Requirements

While no prior experience is required and appropriate systems training will be provided, the right candidate will exhibit the following qualifications for the position:

  • Highly organized and detail-oriented
  • Self-motivated and proactive with a positive attitude
  • Excellent communication skills and ability to work with multiple departments (Sales, Client Services, Creative, Production)
  • Comfortable working in a fast-paced environment
  • Composed under pressure
  • Proficiency in Excel and PowerPoint
  • Comfortable with large amounts of data for accurate entry and working with numbers
  • Bachelor’s Degree; knowledge & interest in marketing a plus

 

SENIOR PRODUCER

Description

A senior producer is involved from initial concepting through final delivery and deployment across multiple media channels. You manage the entire production process from idea to execution, working with creative, account, strategy, clients, and both in-house and outside production partners.

You thrive in a fast-paced and demanding environment, possess a high level of intellectual curiosity, and demonstrate strong judgment in the face of ambiguity. You will play a significant role in the evolution of our internal production capabilities, with an eye for both creativity and efficiency.

Responsibilities

  • Lead multiple projects simultaneously, delivering content on time, to spec, and within budget, while upholding the creative integrity of the work.
  • Work across teams to determine the scope of a project, necessary resources, production estimates and timelines for internal and external resources. Prioritize resources appropriately and mitigate associated challenges.
  • Champion the creative concept and push to improve the output through execution and craft.
  • Anticipate challenges from logistical to technical, managing expectations and communicating realities and solutions to appropriate parties, escalating when necessary.
  • Maintain a strong knowledge of industry trends and emerging technology, with an appreciation for how this constant change affects aspects of our business in different ways.
  • Build relationships with cross-functional teams to deliver against asks while crafting an environment that allows for innovation.
  • Regularly contribute and expand upon the team’s knowledge of new production partners — directors, editors, visual effects artist, sound engineers, musicians etc.
  • Be a positive force and lead by example (internally and externally) no matter the challenge. Recognize that with your expertise, colleagues look to you for proactive, productive, and constructive leadership.
  • Be client facing and act as the key voice for production.

Requirements

  • 10+ years of industry experience.
  • Passionate and curious about all aspects of the industry, and the world at large.
  • Positive, respectful, fun and collaborative. Also, calm under pressure.
  • Strong written and verbal communication skills as a team leader and a team player.
  • Experience with integrated, multi-disciplinary content mediums.
  • An in-depth understanding of both technical and creative processes.
  • Understand legal ramifications surrounding talent, usage, copyright, IP, fair use, etc.
  • Knowledge of Adobe CS applications, editorial, animation and audio software.
  • Knowledge of standard project management tools and methodologies.

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Benefits

Tilt Creative + Production is doing big things in Richmond, Virginia, from our historic Shockoe Slip headquarters and our studio in the thriving Scott’s Addition neighborhood. We’re a diverse group of talented professionals who balance fast-paced client work with personal well-being. Our culture doesn’t demand late nights and weekend work. We trust employees to manage their own time, encourage personal development, and give everyone Friday afternoons off. Our salaries and benefits are competitive, and we know you’d love Richmond, the charming, casual, surprisingly progressive city we call home.